Some projects

What we work on


RFID
Identifying the priority areas for RFIDs and the impact they will have on processes, specifying an operational model and evaluating the benefits and other effects. Identifying the technology options that need considering (including those not using RFIDs), and selecting areas for action where process costs are significant compared with the typical cost of tags. Assessment of the initiative's consequences on other value chains, and vice versa.

Traceability of food (EC Regulation 178/2002)
We advise on the analysis and revision of supply processes with the aim of ensuring better support for decision-making and the codifying of "institutionalized" response procedures needed to comply with these legal responsibilities and to ensure immediately that their clients' health is protected; also for publicizing the firm's chosen protection strategies so as to raise consumer confidence.

Replenishment Optimization
Specifying operational strategies for improving stock levels for many purposes: identifying real resupply needs, raising efficiency in production, cutting losses due to stock breakages. Details of best practices, and Software Evaluation to assess the best platforms on the market in terms of the client's requirements.

Mobile Application
We have the skills for managing info mobility applications for depots and sales outlets, re-engineering processes to create value-added through improving workers' daily practices. Support in hardware selection: a complete service for a complete solution in every detail.

Customer and business intelligence
Applications for managing information and setting up segmentation models, data flow matrices and reporting systems with the purpose of identifying current behaviour and trends in the customer base as input data for product development and loyalty-promotion plans, and for measuring the performance of distribution/franchisee networks.

Strategy, governance and planning of IT systems
Specifying guidelines for technological evolution while always keeping to the firm's business strategies, setting up systems of governance - in the commercial, financial, organisational and operational fields - and specifying the technology, software, organisational, commercial and financial aspects of IT development plans.

Enterprise Application Integration
Integrating applications with company processes such as ERP, CRM, Life-cycle management, Knowledge management, distribution partner management, field service etc..

Multi-channel contact centre
Evaluating and setting up the contact centre's technological and applications infrastructure, and workforce management solutions for multi-channel handling of customer relations (voice, voice over IP, web, email).

Customer Relationship Management
Models of customer relations and solutions for sales force automation, customer service, helpdesk and marketing automation.

Custom Application
Analysis, development and release of custom applications on conventional and open platforms for managing the main corporate processes and activities such as, for instance, web-based applications for logistics and automation of technical marketing plans.

Enterprise Content Management and Knowledge Management
Multimedia digital content management solutions for sharing knowledge within the firm, and optimized process management to enhance efficiency.

ICT security infrastructure & management
Corporate security solutions and services for software and applications in the area of infrastructure for the protection of networks, systems and applications; identity management, crisis management and disaster recovery; business continuity and knowledge management security plans. Developing models for the governance and economic analysis of investments in security, by setting up systems for monitoring security incidents; systems for analysing and managing the information risk management process, tools and processes for managing IT incidents, and security consoles.

Business to Employee
Cost-cutting solutions to optimize HR management processes and activities enabling the company's objectives and ethos to be communicated throughout the organization, and helping staff to enhance their skills.