Some projects

What we work on


"Patti Chiari" certification
A Management and Control System for ensuring compliance with the PattiChiari certification protocols. Support throughout the certification process, and constant assistance during the Certification Body's audit activities. Console for managing documents, internal and independent audits, reporting and associated activities, for data aggregation and the production of detailed reports and statistics.

Kinet for Wealth Management
Content archiving and distribution for financial products in a multi-channel environment to raise the effectiveness and efficiency of commercial processes, and cut both Time to Market and costs of knowledge distribution and sales force training.

Compliance
Support in upgrading to comply with laws and regulations (e.g. Basel 2, IAS) and corporate governance requirements (SOX, etc..) to be achieved by ensuring that corporate resources (information, money, processes, people) are all secure. Starting with a risk analysis to identify effective countermeasures and finishing with performance measurement systems, this system has to be capable of supporting process integration, organisational aspects, and the technologies.

Enterprise Content Management and Knowledge Management
Solutions for managing multimedia digital content for knowledge sharing within the organization and the optimized management of processes to increase efficiency. Not only managing the information contained in structured databases (e.g. customer records), but other, unstructured information as well (such as that contained in faxes and correspondence, loan requests, lost credit card reports, money transfer orders, etc.).

Customer and Business Intelligence
Customer and Business Intelligence applications for managing and analysing customer data so as, for instance, to measure each customer's profitability and the share of wallet handled. Tools for targeting and analysing customer behaviour.

Internet banking and Self-service
Innovative services and solutions for providing self-service arrangements, differentiated by customer type.

Credit card management services
Innovative solutions for setting up and managing specialized portals of customized service provision for different profiles of customer/agent in each particular value chain (private cardholders, corporate clients, corresponding banks or associated firms).

Services in connection with payment systems, including cross-border payments
Organisational/functional analysis of business and operational processes with a view to innovation and upgrading to meet standards, laws or regulations; the subsequent writing of the software solutions and upgrading of the Bank's IT systems.

Integrated multi-channel operation
Analysing and setting up the processes for integrating the conventional channel with the new ones such as Contact Centres, Internet, mobile phones, ATMs, financial adviser networks… and also with legacy systems, so as to give an unified view and integrated management of the customer's business, regardless of the channel on which the customer makes contact.

Custom applications for the consumer credit industry
Analysis, development and release of custom applications on conventional and open platforms (Unix, Linux) for managing the main banking processes connected with finance, credit, institutional business, currency, payment systems and agency commissions for financial advisers.

Custom applications for the banking industry
Analysis, development and release of custom applications on conventional and open platforms (Unix, Linux) for managing the main banking processes connected with finance, credit, institutional business, currency, payment systems and agency commissions for financial advisers.

Enterprise Application Integration
Integration of front-end solutions with legacy systems, other systems and company processes such as knowledge management, helpdesks, content management, credit scoring, PEF (computerized loan case management) etc.

ICT security infrastructure & management
Corporate software/applications security solutions and services in connection with infrastructure for protecting networks, systems and software ; identity management, crisis management and disaster recovery; business continuity and knowledge management security plans. Developing models for the governance and economic analysis of investments in security, by setting up systems for monitoring security incidents, systems for analysing and managing the information risk management process, tools and processes for managing IT incidents and security consoles.

Customer Relationship Management
Models of customer relations and solutions for automating sales processes, customer service, helpdesk and sales campaign management processes.

IT systems strategy, governance and planning
Specifying guidelines for technological evolution while always keeping to the firm's business strategies, setting up systems of governance - in the commercial, financial, organisational and operational fields - and specifying the technology, software, organisational, commercial and financial aspects of IT development plans.

Business to Employee e Corporate Portal
Solutions for optimizing processes/applications and cutting costs as well as optimizing HR management processes and activities enabling the company's objectives and ethos to be communicated throughout the organisation, and helping staff to enhance their skills. Setting up sales desks for branch managers and work positions for Contact Centre workers with a view to efficient management of customer relations, cutting costs and improving the level of service provided.