Some projects

What we work on


Web Content Management, Digital Asset Management and Knowledge Management
Solutions for managing multimedia digital content for knowledge sharing within the organization, for managing editorial processes and schedules, and for running processes at maximum efficiency.

Strategy, governance and planning of IT systems
DSpecifying guidelines for technological evolution while always keeping to the firm's business strategies, setting up systems of governance - in the commercial, financial, organisational and operational fields - and specifying the technology, software, organisational, commercial and financial aspects of IT development plans.

ICT security infrastructure & management
Corporate security solutions and services for software and applications in the area of infrastructure for the protection of networks, systems and applications; identity management, crisis management and disaster recovery; business continuity and knowledge management security plans. Developing models for the governance and economic analysis of investments in security, by setting up systems for monitoring security incidents; systems for analysing and managing the information risk management process, tools and processes for managing IT incidents, and security consoles.

Dealer management
Solutions for handling dealer relations with a view to automating processes of communication, sales opportunity management, joint marketing activities, customer care, field service and helpdesks. Includes capabilities for analysis of dealer profitability and reporting tools for profiling individual dealers' activities carried out with clients and services.

Customer and business intelligence
Setting up Datawarehouses and departmental datamarts - for marketing, sales/commercial, customer care etc. - and support in choosing and customizing Customer and Business Intelligence tools (metrics, consoles, reports, predictive models, methods of analysis) with a view to monitoring present and forecast trends among the firm's clientele and accurately measuring the levels of service provided by its customer care and field service departments.

Multi-channel contact centre
Evaluating and setting up the contact centre's technological and applications infrastructure, and workforce management solutions for multi-channel handling of customer relations (voice, voice over IP, web, email).

Customer Relationship Management
Models of customer relations and solutions for sales force automation, customer service, helpdesk and marketing automation.

Field Service
Automation of the problem-solving process in support and maintenance, especially for the following activities: contact management, handling service requests, managing and planning action in the field, managing maintenance contracts and guarantees, and analysing the support process.

Business to Employee
Cost-cutting solutions to optimize HR management processes and activities enabling the company's objectives and ethos to be communicated throughout the organization, and helping staff to enhance their skills.

Enterprise Application Integration
Integrating CRM solutions with billing and field service systems and with other company systems and processes.

Custom applications
Analysis, development and release of custom applications on conventional and open platforms for managing the main corporate processes and activities such as, for instance, systems for managing advertising space, systems for managing publishing schedules for different product lines, management personal records.