Some projects

What we work on


Applications for managing Life Assurance
Opening, managing and settling endowment policies, group term life insurance and pension funds; combining and balancing life portfolios, with the associated work of preparing statements and actuaries' reports; integrating the group term life insurance portfolio with the various group companies' information systems.

Management of Non-life business
Solutions for agencies issuing policies and for managing them centrally at Head Office; managing policies where the premium is paid by finance companies; solutions for managing the auto and basic risks portfolios..

Solution for automating the claims management system
Solution for supporting the operations of Claims Settlement Centres so they can receive claims notified to the Company, assign them to a settlement channel and carry out all the basic activities aimed at establishing the extent of loss, up to payment of compensation where due or closure of the case without any other action.

Solution for managing agency networks
Solution for the management of relations with agencies in the field, automating sales, customer service, marketing and joint claims management. Includes collaboration, training, reporting, and incentive & remuneration functionalities.

IT Systems Plan
Drafting an Industrial Plan for the IT Department setting out the following for a 3 - 4 year timescale: the IT initiatives to be put in place, each initiative's impact on the business, the strategic "make or buy" decision, the organisational set-up, the architectural and operational model, and the business plan. The Systems Plan also enables the customer to know the expected IT spending and returns.

Customer Relationship Management
Customer relations modelling and solutions for automating sales, customer care and marketing; solutions for automating customer communications, procedures for supporting agency promotions, with sales data analysis tools for quantifying redemptions and remunerating associates.

Multi-channel contact centres
Evaluating and setting up Contact Centres' technological infrastructure and software for multi-channel management of customer relations (voice, voice over IP, web, email) so as to guarantee efficient and effective provision of information services, management of selling processes (dealing with quotations and calculating proposals) and initiating claims-handling and settlement processes.

Online channel and self-service activities
Innovative services and solutions for setting up subject areas tailored to the type of client served, and providing self-service arrangements such as, for instance, handling online quotations, proposal requests and sales enquiries, and initiating claims-handling and customer service processes.

SOA Integration and Architecture
Independent services that can intercommunicate with simple standard messages regardless of their individual technology and distribution over network nodes; new services can be provided or a new application introduced far more simply than with conventional architecture.

Customer and business intelligence
Customer Business Intelligence applications for managing and analysing the customer data involved in direct and indirect selling, customer care and sales campaigns. Instruments for customer targeting and behaviour analysis

ICT security infrastructure & management
Corporate security solutions and services for software and applications in the area of infrastructure for the protection of networks, systems and applications; identity management, crisis management and disaster recovery; business continuity and knowledge management security plans. Developing models for the governance and economic analysis of investments in security, by setting up systems for monitoring security incidents; systems for analysing and managing the information risk management process, tools and processes for managing IT incidents, and security consoles

Business to Employee
Cost-cutting solutions to optimize HR management processes and activities enabling the company's objectives and ethos to be communicated throughout the organisation, and helping staff to enhance their skills.

Enterprise Content Management and Knowledge Management
Multimedia digital content management solutions for sharing knowledge within the firm, and optimized process management to enhance efficiency.