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Home Services and solutionsApplication Management |
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Application Management
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The main activities we provide within the framework of outsourcing contracts, with the aim of supplying integrated services to support the operation of software of various degrees of complexity in mainframe or multi-platform environments are, for instance: Level One and Level Two helpdesk support, user support and assistance, remedial maintenance, ordinary maintenance and upgrading. We rely on our own methodology, which governs the management of the software life cycle, identifies tasks and responsibilities within the work group, and can be adapted to any technology or application. The services can be provided at the client's data centre or at our own in-house laboratories (linked to that data centre), or with a combination of the two.
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What we work on
Ordinary, remedial, adaptive and upgrade maintenance
Depending on the complexity of the action required: from minor operations, the correction of any suspected or discovered faults, compliance upgrades following regulatory changes and, where agreed, technological changes as well - all the way to larger operations to accommodate business growth or users' new requirements (changes in existing functionalities or inclusion of new ones, information summaries, data extraction, reports and other particular forms of processing).
Activities affecting current functionality
to ensure applications' availability for normal operation.
User Support
for activities not covered by the services specified and not involved in maintenance operations (for instance, setting up ad hoc queries, high-level estimates, impact analysis and problem determination, support for rationalizing requirements and identifying solutions).
Monitoring and Reporting
on progress in the activities planned.
Change Management
for managing software issues (versions, releases and patch applications) in both test and production environments.
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